I settled my account - not getting feedback to state account is closed - numerous requests

<p>I logged a call (EC: 88f61bd4) to ask how to close my account. I received a letter with a balance stating I need to pay by 27 August. I paid the settlement balance in full on 25 August and have asked for feedback 3 times now and received none.</p> <p> </p> <p>I have done my bit and I need my account closed and a confirmation letter sent to me. If there are any other charges added because you guys take long on admin there is going to be hell to pay.</p> <p> </p> <p>Please get back to me. I have sent the proof of payment. I have followed up numerous times. Please just let me leave as a client already - with written confirmation that the account is closed. Why is this so much to ask for?</p> <p> </p>