MT
Mwateta T

1 reviews | Active since Jul 2020

28 Aug 2020, 04:37

I SALUTE ABSA LENASIA BRANCH

I work in Eastern Cape. Whenever I need service in Absa, I prefer to wait until I get the opportunity to get to Johannesburg, and find my way to Lenasia Branch. I have always enjoyed the services at this branch. Each time when I visit it, I get the best service, and I go out smiling. The other time (more than 4 years ago) I was told at one branch in Eastern Cape, that I could not be served because the system wanted proof of address update. It was a Saturday, and I was more than 200 km from where I stay. I could not understand, because the bank has my contact details to inform me. This was not done, only to wait to tell me when I need service. I asked to see management. The lady appeared to be make a call, (which I doubted), and then told me manager had said she could serve me. I was then served, but I was really unhappy with this treatment. Indeed I sometimes get some good service in Eastern Cape. However, by comparison, Lenasia branch is the best so far for me. I salute you guys !! Keep it up.

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Replies (1)
Absa
Absa's reply28 Aug 2020, 12:31
Official
Dear  Mwateta Tuso 
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.  Regards 
Daphne Le Grange