I REQUESTED ABSA TO CANCEL THE CREDIT LIFE INSURANCE ON MY CREDIT CARD AND IS STILL BEING CHARGED FOR IT !!!

Item: Absa
Rating: 1
Author: John M

POINT 1. On 26 February 2021, my wife sent you an email AND I personally spoke to Lebogang Mashiane in order to CANCEL the credit life insurance on my credit card, HOWEVER, I now noticed on my APRIL 2021 statement, that you are STILL charging me those fees. I DEMAND THAT YOU REVERSE those charges IMMEDIATELY and ALSO rectify the INTEREST charged on the CREDIT LIFE debit amount.

POINT 2. I have noticed that you allocate payments which I make DIRECTLY from ABSA to ABSA only a MONTH or even TWO MONTHS later. As such, you are OVERCHARGING customers' INTEREST ----- THIS IS THEFT !!!

As I intermittently receive the statements, I am UNABLE to reconcile the correct balance as well as the payments I have made.

POINT 3. I request that you forward me ALL CREDIT CARD STATEMENTS from JANUARY 2020 to DATE - which I will then reconcile and forward my findings to you for CORRECTION.

Helpful (0)

Replies (1)

Absa's replyOfficial

15 Apr 2021, 09:42

Dear John,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .

Kind regards,

Daphne Le Grange

Group Customer Care

Absa's reply15 Apr 2021, 09:42

Official

Dear John,

Kind regards,

Daphne Le Grange

Group Customer Care