I reported an unusual amount and reference deducted from my business account to ABSA ***** DEPARTMENT

I reported an unusual amount and reference deducted from my business account to ABSA ***** DEPARTMENT. They responded saying I need to pay R40 to trace the payment. I paid and again advised that I have never authorised any debit orders on this account. ABSA sent Busbar Pty Ltd as the recipient and told me to contact the company myself. This I did however the company either doesnt exist or contact info on the payment is also *****ulent. I responded back to ABSA ***** with this info to which they now responded "Kindly note that the information has fallen from the email trail due to security reasons." Surely they should do thorough check and verify especially if ***** is reported as account holder. Is it legal for banks to allow debit orders on accounts without account holder authorization and where ***** exists why do they not assist. This is shocking zero star service.