A
Aniena
1 reviews | Active since Apr 2025
24 Apr 2025, 12:34
I reported a *****ulent transaction minutes after it happened
I reported a *****ulent transaction minutes after it happened. Instead of putting a hold on the transaction that was to a Standard Bank account they took 25 working days to investigate and decide that I approved the transaction so it is my loss. If I went to the branch instead of reporting it I am sure they could have reversed it
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Absa's replyOfficial
24 Apr 2025, 14:34Dear Aniena Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Apr 2025, 14:34
Official
Dear Aniena Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw