I regret giving absa a second chance

Good Day

On Saturday the 13th of July I tried to deposit money on my account and the ATM retained my money and one your employee told me that the ATM has issues and he normally inform people who greet him and he was busy on the phone that's why he couldn't stop me from using the ATM, my question is why was there no notice regarding this issue, bear in mind that this is the 2nd time I am having a complain regarding the Sebokeng Thabong branch, I logged a call and also called your complaints department and the answer I got is "Askis you will get an answer after after 5 to 7 working days" and I'll get a call within 8 hours till now I haven't received anything Can I please get my money back and I want to close the account thats all I am asking,coz I needed to stock with that money today,I can't afford to wait that long, the issue is your stuff and machine, and I spoke to a lady by the name of Nonhlanhla who told me there's nothing they can do.