I regret banking with ABSA

I made a payment from my ABSA account to another bank and I found out that they have already debited. I tried to reverse the money but I couldn't do by myself, so I had to make the call to ABSA but I had to wait forever for someone to assist me with matter but no one could help me. I had to write an email to digitalabsa and they told me I have wait for three weeks for my money to be reversed. This is nonsense, it's my money for crying out loud. Why should I wait three weeks? It's just poor service at its best.