I recently had a very disappointing experience with ABSA Credit Life and AVAF during one of the most difficult periods of my life after losing my job

I recently had a very disappointing experience with ABSA Credit Life and AVAF during one of the most difficult periods of my life after losing my job. At a time when support and clear communication were most needed, I felt that there was very little customer care or guidance provided. Throughout the process, I had to take the initiative to follow up, gather information, and escalate my case, which was both emotionally and mentally exhausting. The ongoing back-and-forth, lack of clarity, and slow responses added significant stress during an already vulnerable time. While my claim has now been approved, the overall experience left me feeling unsupported and disappointed in the level of empathy and service received. I hope that this feedback will encourage ABSA to improve communication, customer care, and support for clients who are facing financial and emotional hardship.