1 reviews | Active since Jun 2012
I received AGAIN statements with the wrong info.
This is now the 2nd time that I receive a statement from ABSA with the wrong information.<br> <br> I really can not believe that it is that difficult the sent out correct statements. I have withdrawn money on Friday, and received the statement yesterday from ABSA AGAIN with the wrong information on it.<br> <br> I have contacted your client services just for them to inform me that they don't understand why the amount on the statement is incorrect. It shows clearly on my receipt what amount I have withdrawn, but once again it is different on the statement.<br> <br> I had a previous issue two weeks ago with my home loan that was paid off and I received invoices for amounts that I owe.<br> <br> Then you can't understand if I say I want to close my accounts and will go to FNB since I receive a much better service with them.<br> <br> Can someone please phone me and let me know what amount I have withdrawn on Friday and why it shows that I have withdrawn more money that what it actually was???<br> <br> Really people your customer service suck and now this again!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
