I pay for ABSA's mistakes!!!!!!

<p>In Jan 2017 my personal loan was consolidated, and taken over by another major Bank. They've approached ABSA for a settlement amount, paid it in full and my Personal loan was closed. the ABSA worker doing this, did it incorrectly , according to the consultant I've visisted, after receiving a directly translated response to my e-mail query. </p> <p>Why since JAN 2017 , there was still a deduction on my account for the loan paid in full? Apparently there is a outstanding amount to be paid. I find it highly irregular and feels ABSA is making me pay for their mistake.</p> <p> </p> <p>I've visited the BLUFF branch again yesterday and a Lady called Nelisiwe was supposed to call me back by COB, which did not happened. I've also requested a specified statement of the so called debt and analysis of the account, which I did not receive.</p> <p>I need answers and do not appreciate being ABSA reluctance to resolve this matter.</p> <p> </p> <p>I am a customer for the past 35 years plus and more and do not expect to be exploited like this.</p>