SSCM
SESONKWANE SINKY CYNTHIA MPENYANA

1 reviews | Active since Jan 2015

14 Sept 2019, 13:11

I PAID UP MY ABSA CREDIT CARD AFTER TAKING 20% DISCOUNT THAT WAS OFFERED BY THEIR LAWYER BROOKLUYT NOW THEIR TELLING ME THAT ABSA RECALLED MY ACCOUNT AFTER I PAID UP THE ACCOUNT. THE WORSE IS THAT I RECEIVE MESSAGE FROM THEIR LAWYER TO DO ANOTHER ARRANGEM

I am very disappointed with a bank like Absa Bank . Absa bank transferred my credit card account to Brookluyt attorney . Brookluyt attorney call me with a 20% discount to pay my account for 6 months in April which i agreed, and they send me letter to show that how much is going to be my installment for 6 months. The amount after discount on the letter is R12036 and the installment was R2006 and i started paying that amount from May and this September i was left with R4000 which i paid it up on the 13th. My account is now paid up and funny i received a message from Brookluyt attorney today which was thanking me about the payment that i made of the 13th but the message to my surprise it says i must call for another arrangement , i asked myself which arrangement as the account is paid-up. Then i called Brookluyt attorney on *** today to find out what the hell with the message that they send me, the guy that i spoke to by the name of Tshepo told me my account was recalled by Absa. I told them that this is a ***** and it need to e reported as they gave me a letter and i have been paying to Absa credit card and now my account is paid-up their telling me story when they supposed to give me a paid-up letter. I want Absa and Brookluyt attorney to sort whatever they did and send me a paid up letter as i am no longer owing them, I will go public on TV if they don't solve this matter. I am seriously going to take this matter up . Tshepo is the one who told me that the account is recalled by Absa , he then ask me to send a deposit slip and I did email the deposit slip. I want Absa and Brookluyt attorney to sort this mess, I TRUSTED ABSA BUT THIS IS SO EMBARRASSING JOO

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Replies (1)
Absa
Absa's reply16 Sept 2019, 10:08
Official
Dear SESONKWANE SINKY CYNTHIA
 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management