NJ
Nisaar J

1 reviews | Active since Mar 2012

12 Feb 2021, 10:30

I paid credit card early and got punished for it

I made my monthly credit card payment early on 18 December 2020 because I was paid on 15 December. So what I thought was a responsible action has led to me being listed as a late payer because of a technicality. The statement closed on 22 December 2020 and that is apparently the reason I am now listed as being in arrears until 26 January. So in effect, even though I have not missed a single payment in years, I am know punished for it. The call centre agent took no interest in my explanation and even yawned on the call. She made it ut to be my fault because I didn't bother to inform the bank of the early payment. So if I had waited until 26 December to make my payment, I would be in a better position and have a better credit record. Thank you Virgin and ABSA. As soon as my card is paid up I will move my business from you. Useless and uncaring staff you have too.

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Replies (1)
Absa
Absa's reply12 Feb 2021, 13:14
Official
Hi there Nisaar
 
Thank you for the posting. 
 
We will be in touch in order to resolve this matter and do apologise for the inconvenience caused. 
 
Regards 
 
The Virgin Money Team