I opened an Absa account about 8 months ago and moved my salary there

I opened an Absa account about 8 months ago and moved my salary there. While the account is called "ultimate plus", it has really been disappointing from offers that don't materialize, to a complicated system to access the airport lounges, to no support whatsoever from the bank. I do not understand why offers would show and my credit is excellent according to their own App, only to reject my application everytime - in the meantime FNB has approved my home loan, credit card and loan. I definitely regret my move there. The app most of the time when doing applications gives you an error at the end - for example just 2 days ago I app**** to increase my overdraft but got an error at the final/end - in the meantime an enquiry has been added to my credit profile. I was then advised my type of account doesn't work with overdrafts but it didn't say so when I started!