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KP
Kaylen P

1 reviews | Active since Sept 2024

14 Sept 2025, 02:06

I opened a absa acco...

I opened a absa account moved all my debit orders and my salary to them ordered a card it never came after 2 months I ordered a replacement card which is ready for collection I went to the Absa mall@55 branch to collect and a very rudely spoken lady told me I can't get my card if I don't bring my ID and proof of residence I explained to her that I don't have a ID due to me being ****** but I do have my driver's license and or a certified copy of my ID and I was told it's not her problem if I don't have a original ID or temp ID she will not help me and I can't get my card and I was told I can keep doing cash sends to use my money so I rep**** I think it's better I change to a different bank so I could get better service and I was told no problem you can go ahead absolutely terrible service if this is how the relationship with me and Absa is going to start I rather end it here.

0
Replies (3)
Absa
Absa's reply15 Sept 2025, 09:28
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

KP
Kaylen P's update30 Jan 2026, 09:41
Reviewer Update
Once again after 7 months of banking with absa after being told the last time that my drivers license can be used as proof of identity and that the issue was resolved I went in the mall@55 branch once agin and the exact same lady (Lerato) tells me she can't assist me with anything and was being very rude even tho I explained the branch manager said license can be used as proof of identification I'm very disappointed and will be taking this further
Absa
Absa's reply30 Jan 2026, 11:35
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***4.I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,