kS
kim S
1 reviews | Active since Sept 2019
29 Aug 2024, 17:01
I need you to do better
I have been attempting to open an account by phone for the past two days, but the experience has been disappointing. The consultants I've spoken with have been unhelpful and seem to lack the necessary knowledge, and the hold times have been excessively long. I anticipated a smoother process, as opening an account should be straightforward.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
30 Aug 2024, 10:11Dear Kim, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply30 Aug 2024, 10:11
Official
Dear Kim, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
30 Aug 2024, 10:18Your concerns are very important to us, and we kindly request that you please confirm the type of account you would like to open with us.
Best regards,
Absa's reply30 Aug 2024, 10:18
Official
Your concerns are very important to us, and we kindly request that you please confirm the type of account you would like to open with us.
Best regards,