I NEED REFUND

I went to Absa ATM to load my Rea Vaya card because they were offline at the station. I loaded R100 on my card but when I went to the station and checked my balance it had R9.38 I then had to buy a single trip card for me to get home. the following day I loaded another R100 on my Rea Vaya card. went back to the bank to complain and asked for refund they told me I have to go to the Rea Vaya customer care they are the ones that have to refund my money. please refund me my money as I do not have time to go to customer, I do not understand why the atm allows me to load my money and yet not appear on my card. please sort this out because this is my monthly fare and I have no other money to spend.