i need my refund my money that terran green-tomspson jhn call center shes rude

TODAY I HAD A HORRIBLE EXPERIENCE FROM A LADY FROM ABSA CALL CENTER JHB SHE SAID,NAME TERREN GREEN-TOMPSON SHE WAS SPEAKING OVER ME NOT WILLING TO EVEN LISTEN TO MY QUERY, SHE HUNG UP BEFORE SHE HANG UP SHE TOLD THAT MY ACC WAS HANDED OVER AND THE R37 000 I PAID NOBODY TOLD ME TO PAY AND IT WAS NOT A SETTLEMENT AND MY ACCOUNT IS HANDED OVER -( THE CALL WAS ON 26 JAN 2023 AROUND 3PM AND 16H15 , AS YOU SAY YOUR CALLS ARE RECORDED)

SHE THEN TOLD SHE CANT GIVE A TEAM LEADER AND MANAGER AS THEY STUFF IS WORKING FROM HOME, AND SHE CANT GIVE ME AN EMAIL AS WELL IF I WANT TO ESCALATE

SHE PROCESSED TO SAY SHE CAN ONLY SEND AN EMAIL TO A MANAGER WHO WILL BE ABLE TO CALL M ONLY NOT ME CALL THEM

MY LOAN WAS SETTLED 4 MONTHS AGO ABSA WAS NOT DEBITING ME FOR 4 MONTHS AT LEAST ,ALL OF A SUDDEN 25TH JAN THEY DEBT ME R1400 THE INITIAL LOAN I HAD WITH THEM, THE QUESTION IS WHY WAIT TILL YOU DEBIT ME IN JAN AND NOT TELL ME THAT I OWE

ABSA ARE CROOCKS AND WANT TO EXPLOITS ESPECIALLY BLACK PEOPLE CAUSE IF I WAS A WHITE PERSON THEY WOLD NEVER AND THAT TERRAN WOULD TAKE MY PROBLEM SERIOUSLY , MY HOME LOAN DEBIT ORDER BOUNCER COS OF ABSA

MIND YOU ABSA DOES NOT NOTIFY ME THAT I OWE THEM STILL AS MY LOAN WAS SETTLED BY NEDBANK

THIS LADY TERREN DOESN'T EVEN GIVE ME A CHANGE TO EXPLAIN

I TOLD HER TO LISTEN TO ME

I ASKED HER HOW COME HAVE THEY NOT DEBITED MY ACCOUNT IN NOV AND DEC IF I OWE, AND ALL OFF A SUDDEN ABSA DEBITS ME IN JAN 2023

I TRIED EXPLAIN TO THE TERREN GREEN-TOMPSON THAT IT COULD YOU GUYS AS ABSA NEVER CLOSED THE ACCOUNT SHE CONTINUES TO SCREAM AT ME

NEDBANK SAY THE CANT REVERSE AS ITS A MANDATE I WENT TO MENYLYN MALL AND NEDBNK GUAGGA AND CALLED NEDBANK PRIVATE CALL CENTER AT NEDBANK

AND THE BRANCH AT PRETORIA ABSA QUAGGA was helped by a lady called other CYNTHIA LERATO SHE TOLD ITS THE CALL CENTER THAT CAN HELP

ABSA WAS SETTLED BY NEDBACK IN OCT 2022, ABSA DOES NOT TELL ,ME I OWE WAIT TILL JAN TO DEBIT COS THEY HAVE A MANDATE AND THAT TERRAN TOLD ME ITS HANDED OVER THE AUDECITY ABSA

IM AWAY FROM HOME WITH WORK PRETORIA TO BE TREATED LIKE CRAB BY ABSA ANS NEDBANK

IF I WAS IN CAPE TOWN THE ISSUE WAS GOING TO LESS STRESSFUL

SIES, SHAME ON

I HOPE YOU GUYS GET THE SAME TREATMENT AND HORRIBLE YOU ME ESPECIALLY THAT TERREN SIES