I need my cash

Last month on the 6th I made cashsend for myself when I go to atm to take out my cash I couldn't when I got in my Absa app cashsend wasn't on my unremeeded cash I got to Absa branch they git me into calls the lady who assisted me told me my cashsend was redemeed at bridge city while I wasn't at bridge city and i did not shared my information with anyone.. I've been banking with Absa for over 6months already im regretting I opened account at Absa my finances are not safe and service is not as I expected because they even gave me email address that is not working.. I'm so disappointed