I'm at wit's end!!

I app**** for en extension of an existing personal loan at Absa bank Alberton branch. I get contacted to tell me it has been declined because I have been listed for outstanding debt by Unibank. I get given an account number for this Unibank account. When I ask who Unibank is as I have never done business with them and never had any account with them, I get told that Absa credit department has no more detail to give me and that they require a letter from Unibank that I do not owe them anything.<br> <br> After an online search and phoning Telkom enquiries I get several numbers for Unibank....that do not exist. I also find out that Unibank SA was taken over by Absa many years ago!? I again phone Absa: Legal, Credit, customer complaints, etc over the next 4 hours and get the runaround, get transferred, get phones cut off or just not answered. I have a 3-5 day wait after lodging a complaint and no vehicle as I cannot get the loan to pay for the repairs done to it!!<br> <br> I contacted Mytransunion who sent me a credit report- I have a clear credit record.<br> <br> How does Absa expect to keep me as a client after this!?<br>