I JUST WANT TO GIVE ADVICE TO THE BANK

ABSA is focusing to much on sales and not their customers. In the branches it is funeral covers and digital products that must be sold to customers. Their is pressure on your frontline staff to reach their targets and they forget that the customer is the one bringing in the income to ABSA. Misselling of the PORT account from where savings is converted to a cheque account is were ABSA is loosing a lot of their customers. ABSA must really look into their way of selling to customer. If the customer is happy with a savings account don't PORT the account because it make customers unhappy so thatconsultant can reach their targets. Take this frontline targets away, through it in the sea and focus on your client service.