I just got ******...by ABSA

<p>On 25/04/16, I made an extra payment of 3500 into my ABSA credit card by mistake, after which I called ABSA to request a fund reversal. They informed that I should send an email to ********** detailing the transfer details after which they would get back to me. I drafted and sent the email on 28/04/16, a month passed and there was no response from ABSA. I sent a follow up email on 23/05/16 asking what the progress on my situation was, and again there was no response. I then decided not to pay the monthly credit card fee for May as I had received no response from ABSA, and through the payment made by mistake, had exceeded the monthly credit card payment by a factor above 3. In June, there was still no response from ABSA regarding my request, but instead ABSA debited my investment savings account without my consent, for an amount equal to the required monthly credit card payment stating they were bringing my credit card up to date! I then called ABSA on 30/06/2016 to ask why this had happened when there was still a case pending on my account, yet they continued as normal. It is during this call, and over 2 months later that I was blatantly told that ABSA will not refund me the extra money I paid into my credit card, whether it was paid by mistake or not! I found this to be very cheeky, and disrespectful from ABSA due to the following:</p> <p>1. Why did the deceive me and tell to write emails for the fund reversal if they knew they were not going to pay me?</p> <p>2. Why did they not respond to my emails, that they told me to write?</p> <p>3. Why did it take over 2 months of me querying and calling for them to tell me they wouldn’t pay my money back?</p> <p>4. Did it ever occur to ABSA that the payment error into my credit card was money due to another creditor, which I still owe; and due to them having debited my investment savings account without my consent in June am in an even bigger shortfall?</p> <p>It's clear that they don’t care, it's all about the money. </p> <p>I have been with ABSA for over 12 years, and I honestly feel ******. If 12 years of loyalty warrants such treatment then I guess it’s time we bade each other farewell and give their competitors a chance. </p>