I have no electricity for more than 10days NOW

My house is insured by ABSA! I have a damaged power (electricity supply) cable under my house, & this was determined by City of CT on 02/09/2015, the City of CT cannot help me as this falls into my boundry. ABSA sent contractors to my house on 3rd day of reporting the incident & contractor only came to determine if there's power in the house. No follow up has ever been done by my insurer to see if they can assist in any way. I have been making follow ups by calling them ever since, & this taking a tall on my family life. Today (10/09/2015) a contractor uplifted my paving to look for a cable and has not returned it & my driveway is damaged, they tell me they were only told to uplift and not fix. Now I'm entering a second weekend in the dark as insurer has to wait for the report from the contractors, whilst everyone at ABSA is trying to dark and dive or find a loop hole to this, as they said they want to determine if this should be covered by them (ABSA building Insurance)<br> Can you please advise on what I can do here as I'm in the dark, as ABSA call centre closes for the weekend. I don't know what could have happened to the cable as no one was home when this incident happened.