I have contacted Absa house insurance numerous t

I have contacted Absa house insurance numerous times to cancal my house insurance I have a full comprehensive house insurance with Santam, my Santam broker contacted Absa and provided proof of my house insurance however Absa refuses to cancel my policy, I was refered to four different people at Absa house insurance and every time I had to repeat my problem, in the long run Absa just stopped answering my request, I have referred this problem to Hello Peter before, this is another attempt to ask you for help please ??