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tshepo.moeketsi tshepo.moeketsi

1 reviews | Active since Apr 2017

29 Sept 2017, 10:07

I have been trying to cancel you, for the past 2 weeks but I am being sent from pillar to post.

I have been with Absa since 2012, to this day I do not know why I stick with them for so long because they have never helped me with anything besides taking all my money with their ridiculous bank charges, I don`t even want to mention the staff there :(.

Ever since I started with them in 2012 with the 3 accounts I have with them, they are the 1st one to reject my applications on vehicles and loans.

Now I am done paying off their credit card and want to cancel it but no one seems to want to help me. ARE YOU GUYS NOT TIRED OF ROBBING ME???

Yesterday I went to ABSA in Sanridge to cancel YOUR CHEQUE ACCOUNT then I get told to pay R400 FOR WHAT? because you have been taking your monthly fees why do I need to pay to CANCEL, is this you trying to PUNISH ME? Mind you I was at ABSA Mall of Africa on Sunday, when I asked about closing my account they checked and there was no fees applicable instead there was R21.00 owed to me?

All I want, no, all i need is for you to cancel this account so that I can move on to people who know what customer service is. I cannot keep my loyalty with people who do not respect their clients. And NO, the move is not negotiable.

Please have someone call me to have this accounts closed and cancelled.

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Replies (4)
Absa
Absa's reply29 Sept 2017, 11:34
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

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tshepo.moeketsi tshepo.moeketsi's update29 Sept 2017, 12:45
Reviewer Update
AND THAN YOU HAVE THE NERVE TO CALL ME NOW AND OFFER ME A LIMIT INCREASE ON THE CREDIT CARD THAT I SPECIFICALLY SAID I DON`T WANT ANYMORE!!!! CHERRY ON TOP YOUR CONSULTANT COULD NOT ASSIST WITH EITHER CANCELLING THIS CARD OR DIRECTING ME TO A PERSON THAT CAN. ''Mam call the number at the back of your card or go to the branch for assistance" JUST WHEN I THOUGH I WAS CLEARING MY DEBT ABSA JUST WANTS TO ADD MORE TRANSPORT AND AIRTIME COSTS. IF THIS IS NOT SORTED BY CLOSE OF BUSINESS TODAY, I WILL BE WRITING A FORMAL COMPLAINT TO THE BANKING OMBUDSMAN BY TOMORROW AFTERNOON.
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tshepo.moeketsi tshepo.moeketsi's update29 Sept 2017, 17:05
Reviewer Update
So ABSAs ''Shortly" could be the day after infinity.
Absa
Absa's reply02 Oct 2017, 09:33
Official

Dear Customer

I send an email to '***' requesting your Identity number in order to log your complaint.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd