bB
brownehouse B
1 reviews | Active since Jun 2017
02 Jul 2025, 13:33
I have a newish Private Banker that NEVER replies to my emails and ignores my request for contact
I have a newish Private Banker that NEVER replies to my emails and ignores my request for contact. Having had our first account since 1988 - it’s probably time for us to move to Investec
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Absa's replyOfficial
02 Jul 2025, 14:09Dear Ernie B
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***2.
Regards
Pravesh Bejay
Customer Value Management
Absa's reply02 Jul 2025, 14:09
Official
Dear Ernie B
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***2.
Regards
Pravesh Bejay
Customer Value Management