TL
Tashreeq L

1 reviews | Active since Dec 2015

19 Dec 2015, 11:32

I had to visit a branch 7 times for one issue!!!

All i tried doing was opening an account with Absa again after i have already left before due to poor services. i have been messed around, had to go to the bank 5 times after i have already fica'd my account and everytime some other issue pops up. <br> My employees tried paying money into my account on the 15th of November but it was reversed. i went in the branch and was assured on the 17th of Nov 2015 that the issue has been resolved by Thozama Buda at Heerengracht branch. However, When my employers tried paying money into my account on the 26th, the same issue occurred and i had to wait a couple of days before my employers can pay money into my account, AGAIN. on the 27th when i saw no money reflects in my acc, i went to the Athlone branch and spoke to branch manager Gail George who was very rude and abrupt and said my employers didnt pay anything in my acc. on the same day i went to my employers and they showed me that the money was paid. but when i went to Heerengracht branch on that same day afterwards, i spent 3 hours in the branch on a Leave day i app**** for at work. Resolved two days after that visit only!!

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Replies (1)
Absa
Absa's reply21 Dec 2015, 09:13
Official
Hello TashreeqLee,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd