MT
Matsie T
1 reviews | Active since Sept 2022
15 Nov 2024, 10:15
I had a serious issue with Chatwallet, and on the 14th of September 2024 round about 12pm went to ABSA in Sandton Mall, and I was assisted by the lady in customer service till 6
I had a serious issue with Chatwallet, and on the 14th of September 2024 round about 12pm went to ABSA in Sandton Mall, and I was assisted by the lady in customer service till 6. The lady was very rude and clueless she couldn't assist up until I asked her to refer me to her manager. Ms Zwane (the manager) literally begged her to call their technical department to find out if I can not be assisted. She ended up calling, and my problem was solved.
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Absa's replyOfficial
15 Nov 2024, 10:43Dear Matsie Tsotetsi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply15 Nov 2024, 10:43
Official
Dear Matsie Tsotetsi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw