I feel ****med by the bank

I have been an ABSA customer for over 20 years and currently have a Home loan with the same bank. I also have a Flexi reserve account for my home loan which i have never encountered what happened last week Friday.

On Friday, the 27 Feb 2026 I woke up to a zero balance flexi reserve account which I thought might be some system error and hence I did not report immediately. Instead, on Friday I decided to transfer R1000 to my flexi reserve account, but to my surprise the account now shows only R371 not even the R1000 that i transferred. Every month i transfer something into that account and it always reflects the full amount, until only on friday. I then decided to go to the bank (Greenstone branch) yesterday, Monday the 2nd March to go and enquire so that if there are issues then the matter can be resolved. I was put on the phone to speak to the home loan department but the explanation I got still doesn’t make sense. The lady who assisted me (Matite) said the system automatically calculate and take the money from the flexi account. Mind you, my bond account is up to date and am never on a shortfall, therefore there was no reason to even tap into that account and for the bank to decide on my behalf without even talking to me first. At this moment all I know is that since I had this flexi I have never experienced what just happened and the only person who had access to that flexi was myself and not any other person or system. I WANT MY MONEY to be transferred back into my account as I never authorised such "transaction"