I feel like a ******** for having my account!!!!

I submitted a request for an Absa credit card then I app**** online and my credit card was accepted. The card was delivered and when I try and use I find out there is a ***** Hold on the account and when I contact the ***** department I was advised that someone from the applications department placed a ***** hold why???? If its for a cellphone I used 9 years ago then that is the most ridiculous I do not make it a habit of remembering such old numbers. Number 1 I used to be staff and my contact details have not changed from the time I was working for the company. I am so disappointed at this service failure as I am now no longer able to pay fees. This is not the first time Absa has failed me and I ask myself why am I still with a bank that does not care about me!!! Please may this be fixed urgently as a child needs to go to school!!!!!!!!!