I feel de*****ed by AVAF

I have had a bad experience with AVAF, I wounder if I am being de*****ed or what...

On the 29 Nov 2018, I called AVAF to request settlement amount for the AVAF acc I have, I received it eventually an hour later as they had technical issues, I didn't have a problem, on the same day I paid the settlement amount quoted. As I was not in a hurry to receive my ownership docs, I only followed it up on the 11 Dec 2018 to check the status of my account.

I was told that my request to get my car papers will be processed and I will receive an sms confirming that, on the same day I received 2 smses, first one telling me that my account is in arrears with R500 and the second one confirming that my request has been successfully processed.

I assumed that the 2nd sms was rectifying the 1st sms.

On the 14th Dec 2018, I went to Connect Zone, to fetch my papers, I was then told that my account is in arrears, I felt insulted because my account was up to date when I settled it, i had a debit order and it would be processed every month successfully. and the consultant I spoke said the settlement amount quoted was exactly the same amount they have received on the 30 Nov 2018.

I then asked her to make a call for me to receive my documents since I have made payment and it has cleared on their books, she told she can't as my account was not closed, I then asked for a ref no., she said she can't give it to me because she hasn't closed the request, I then aksed her to sms it to me once done, she said she can't...

The service has been very terrible, 1. If I make a call to say I have settled my account, then receive an sms that I am owing, if the bank was pro-active, weren't they suppose to investigate then as client says the acount has been settled and their books shows otherwise....

2. Denied an opportunity to have a ref number....

I don't think ABSA deserves even a single star for service... the service has been poor since the inception of this account... I just didn't think it will be this poor to the very end....

If this is how I am being de*****ed by a rich,,, I then wonder if is this you have been doing to be a wealthy bank.

I believe since tomorrow is my debit order day, as usual this bank will debit my account even though I have settled their account in good standing....