I expect ***** on my...

I expect ***** on my credit card account, after spending 15 minutes on hold to speak to a consultant the phone went dead after the consultant answered....no one phoned me back to ask about my complained.Have to phone back yet again....spending a lot of minutes of airtime to explain the ***** on my account...all expenses on me trying to let them now...yet nothing in place to phone the client back paying for Absa's existence.