SM
Sibusiso M
1 reviews | Active since Apr 2023
26 Apr 2023, 15:51
I dont understand why ABSA held my account because of a personal loan from another bank that came in,,, you cant demand proof of income on personal loa!! It already states on my bank statement!!
“How ABSA hold my account demanding proof of income where as it clearly state on my bank statement that its a personal loan from Nedbank is really beyond me
I emailed proof of income twice already yet when i go to the branch they still sending me from pillar to Post!
Can someone assist me i sent all the documents
U went to the KEMPTON PARK branch
ABSA how does that work, can someone attend to me
This is exactly why i moved my salary from ABSA, they are just slow with everything
NO SENSE OF URGENCY AT ALL!!
Now i am being told to wait 7 days to access my account, this makes no sense at all!!!
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Replies (1)Absa's replyOfficial
28 Apr 2023, 08:03Dear Sibusisi Mabasa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Nthabiseng Sibande
Absa's reply28 Apr 2023, 08:03
Official
Dear Sibusisi Mabasa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Nthabiseng Sibande
