I don't think so ....

I don't know why I still contact Absa directly when I have an query. The last 3 or 4 times I managed to finally get service by writing about the service I received from them on Hello Peter.

I'm thinking maybe Hello Peter is a division of Absa or the other way around because they only assist me after I've written a review here.

They write on their website that the will respond within 24 hours. Then 3 days later they send an answer like this -

Dear customer please contact ***for further information and assistance alternatively you may utilise our online and digital platforms to complete your request. Please use the below link for instructions https://www.absa.co.za/help/how-to-manage-accounts-online/ Thank you absa bank