1 reviews | Active since Sept 2018
I don't know what came over me to consider Absa.
I opened an account with Absa 2 weeks ago, I moved my salary and everything to the new account. Friday I got paid and then suddenly there was a FICA lock on my account, although I sent through 3 different proof of residence as requested, received my card and everything. I went to the branch and I got told there is nothing that can be done as the FICA department is not in office over weekends. So I was unable to get to my salary, I cannot pay anything and cannot even buy food for my family. How pathetic is that? It is now monday morning almost 11am and Still I have not heard anything. I am waiting for this to clear and I am moving my money away from this bank. I don't know what I was thinking opening an account with absa.
Thank you for bringing this matter to our attention. I have left you a detailed message on your cell phone since it went on voice mail. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I have left you a detailed message on your cell phone since it went on voice mail. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
