I don't know...

<p>I'm a pensioner. I visited Absa bank in Port Shepstone this morning. My complaint was that I transferred money electronically from my cheque account to my investment advance account. I was charged over R700 for the transaction - VAT was also charged.</p> <p>I waited in the queue for an hour. When I was looking for a bathroom, they said that they don't cater for customers. When I eventually got to the information desk, the person said she doesn't know the rules of the investment advance account.</p> <p>She asked the only other person at the information desk, who said she doesn't know the rules either.</p> <p>I was referred to a consultant, and the lady at the reception desk (Bongi) said I should ask for Phiwe since the other consultants are new and won't be able to help me.</p> <p>As there was a long queue at the consultants - and only 1 of them could possibly assist me - I left, as I still needed a bath room.</p> <p>I think this is schocking service which deserves that I close my accounts and move on to Capitec Bank.</p> <p> </p>