I DON'T EVEN HAVE A SUBJECT FOR SUCH AN EXPERIENCE

I opened a credit card online and hour later sars paid me out so cobtacted the Absa call centre to cancel the card application. After speaking to 7 untrained staff I'm told the card must still go through credit assessment so its not valid we can't cancel it. Then I get a statement saying I owe absa initiation fees on a R30000 credit card. The I call in the card call centre a guy by the nsme of Karabo tells me he will close the card and reverse the fees. I will get the settlement letter via email. All I got 10 mins ago is an eStatement of how much I owe. ABSA you are negligent firstly not to assess if the figures I claimed are infact correct. Secondly I closed that card but no staff member knows how to do it. Who wants to bank with this bank?