CS
Charl S

1 reviews | Active since Jul 2014

10 Jun 2024, 18:16

I do not trust Absa anymore to do things right.

Absa changed the owner on 2 of the policies I have with them. It is shocking to think that a big company like Absa dont have their IT policies in place to prevent this. Just makes me think if such a mistake is posible how can I ever trust that they calculate the correct interest on my account. I cannot trust Absa anymore. It feels every time I contact them they make a mistake on my account. Before this they did not change the debit order date on my AVAF account after I requested it and got confirmation that it was done. They fond a way to dissapoint me every time I deal with them. I dont feel like they care about my story.

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Replies (1)
Absa
Absa's reply11 Jun 2024, 08:49
Official
Dear Charl Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management