PG
PETER-JOHN GOLIATH
1 reviews | Active since Aug 2013
26 Jan 2024, 16:50
I DO NOT RECOMMEND ABSA
Bought a vehicle and chose to go with Absa for vehicle insurance. I didn’t have the VIN number with me and tried doing it afterwards - I called and was transferred from one person to another, this went on for more than an hour. Guess what, 16h25 I was put on hold, on hold until 16h47. I decide to call back and heard they are from 08h30 until 16h30. THIS IS ABSA CLIENT SERVICE.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
29 Jan 2024, 08:58Dear Peter-John Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply29 Jan 2024, 08:58
Official
Dear Peter-John Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Best regards,
PG
PETER-JOHN GOLIATH's updateReviewer Update
04 Feb 2024, 07:51I just want to publicly reply, before I lodge a complaint with yout senior management and the banking ombudsman. I hve had nothing but the worst experience and Absa continues to disregard me or my dissatisfaction. Its again a new week and to date J have had the same problems. Absa has no complaints resolution and I have even had more issues arise.
PG
PETER-JOHN GOLIATH's update04 Feb 2024, 07:51
Reviewer Update
I just want to publicly reply, before I lodge a complaint with yout senior management and the banking ombudsman. I hve had nothing but the worst experience and Absa continues to disregard me or my dissatisfaction. Its again a new week and to date J have had the same problems. Absa has no complaints resolution and I have even had more issues arise.
Absa's replyOfficial
05 Feb 2024, 08:36Dear Peter-John
Your feedback has been acknowledged.
The matter has been escalated to the Executives for urgent intervention.
Apologies for the inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Your feedback has been acknowledged.
The matter has been escalated to the Executives for urgent intervention.
Apologies for the inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply05 Feb 2024, 08:36
Official
Dear Peter-John
Your feedback has been acknowledged.
The matter has been escalated to the Executives for urgent intervention.
Apologies for the inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Your feedback has been acknowledged.
The matter has been escalated to the Executives for urgent intervention.
Apologies for the inconvenience caused.
RegardsPravesh BejayCustomer Value Management
Best regards,