I do not have credit card account with ABSA

Last year in November I visited the ABSA branch Campus Square to do a new card for my daughter and open an account for my other daughter. The consultant convinced me to take a credit card. I spend 2 hours there with the consultant that seemed new because she couldn't do some of the staff. I agreed to take the credit and I left. After I had left she called me to say that she couldn't process the credit card because we did not sign. I told her to forget about the credit card I am not coming back there after I have spent my morning there. In January 2025 I started getting messages that I owed a credit card. Someone called me, I narrated the story, and he promised to call back. The amount is accumulating now and when I call ABSA they keep on transferring me. No solution to this matter, all they do they transfer me to different departments.