I do not have a peace of mind

Item: Absa
Rating: 1

on the 18th (11:36 AM) I send an email for Absa ********** to change my debit order details as I have moved to a new bank. 2 days later, no one can tell where that request is sitting. Come the 25th, and they debit my old account, who will be held liable for my bank charges on the old account cause I am 100% certain there will no funds there. Why is Absa taking 72 hours to make such a small change on an account? Other service providers were able to make chances for me on the spot. Please Absa do not tell me about backlogs, if anything goes wrong you will be held liable.

Helpful (0)

Replies (3)

Absa's replyOfficial

20 Sept 2018, 14:52

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply20 Sept 2018, 14:52

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

's updateReviewer Update

26 Sept 2018, 08:34

Hi Vanessa The old account is closed, I cannot see if the transaction went there, on the new account there is no debit order from Absa VAF that reflects. Regards, Godfrey

's update26 Sept 2018, 08:34

Reviewer Update

Hi Vanessa The old account is closed, I cannot see if the transaction went there, on the new account there is no debit order from Absa VAF that reflects. Regards, Godfrey

's updateReviewer Update

27 Sept 2018, 13:34

Thank you this was resolved and the correct account debited

's update27 Sept 2018, 13:34

Reviewer Update

Thank you this was resolved and the correct account debited