IK
Itumeleng K
1 reviews | Active since May 2023
19 May 2025, 11:22
I did recieve a cashsend and it was transferred to a chat wallet account now wh3n I tried to access the fund I get the following error"101-invalid debit account or transaction type rejected by product" And I can't travel 120km to get my money
I did recieve a cashsend and it was transferred to a chat wallet account now wh3n I tried to access the fund I get the following error"101-invalid debit account or transaction type rejected by product" And I can't travel 120km to get my money. Kgomotso ma****a was even rude when I called he didn't even ask for my IDENTIFICATION NUMBER to check on the system as to what might be the reason. Attitude is not is not necessary when dealing with clients
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Absa's replyOfficial
19 May 2025, 14:05Dear Itumeleng Khoza
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply19 May 2025, 14:05
Official
Dear Itumeleng Khoza
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw