I did not sign up for this policy

I went to absa andries str branch to cancel X1 policy and took out an upgraded version. The one I cancelled was absa life @ ease....and I upgraded to a new X1 ABSA money back policy. When I viewed my internet profile, the one policy was not cancelled and the new 1 was on, but not as a money back policy! I phoned the call centre, they confirmed my policies . I gave them my complaints and they send me back to the broker. Got to the branch the broker is not in. Next working day, go to the branch again, broker still not available. she was suppose to phone me back and I am still waiting??? I phoned call centre again and said they must just cancel the 1 policy, they cannot as they need my bank statement. I gave my bank statement to the broker 3 weeks ago and the call centre still did not receive my bank statement. I did fax my statement to them myself. So what did the broker do with the statement?? When will my old policy be cancelled? When will my new policy the one that I signed for be put on my profile and the incorrect one taken off??? Absa,,,poor service!!!