I desperately need this issue to be resolved urgently. I want you put this matter at rest and mourn my brother peacefully.Also note the reference number is for recent but the case is old . The Lambton Court Branch manager can attest to this

I cannot describe how I am feeling. I opened an Estate account with ABSA branch in Lambton Court (Johannesburg) last year . I had all the required documents and I even paid the R500 to activate the account . I instructed ABSA to move funds and transfer them to the Estate account. After 3 months of waiting I decided to do a follow up the Deceased department as there were no funds transfered. After holding for 30 minutes a Consultant attended to my query , she asked for the Reference number of which I didn't have I was not given at the branch after they scanned my documents. She told me that without that Reference number she won't be able to assist me and even though she used the ID number there was no information from her side meaning it looked like my documents were not scanned . She advised me to go back to the branch , unfortunately I couldn't go to the branch as it is currently closed for renovations. I had to go to Newmarket Mall where I had to re-submit the documents, close the account, sign nd e-mailed the documents in order to get the reference number I was supposed to get 3 months ago. My frustration is here , I cannot afford to wait for another 3 months for the monies to be transferred to the Estate account. I want this issue to be resolved as soon as possible. You guys do not understand how painful and frustrating it is to carry around those death documents and be reminded about the painful experiences you going through. I do not deserve this kind of abuse and trauma from ABSA. Please note the reference number is new bur the case is old and should have have been resolved by now