i can't get my agreement letter

Item: Absa
Rating: 1
Author: Nokulunga L

I have been calling all morning recovery to help get a letter saying the money on y report is not what i'm owing and how much i am supposed to pay monthly. they always has stories about they debit not going through i have to go to the atm all the time.At the branch when you want to call recovery they say they do not know this number

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Replies (1)

Absa's replyOfficial

26 Jun 2025, 15:32

Dear Nokulunga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe

Absa's reply26 Jun 2025, 15:32

Official