I CANT ACCESS MY MONEY, poor customer service

Money was deducted without my approval, i went to an Absa branch, they told me, they cannot reverse my money, that i have to talk the company that deducted my money.. I did so, i was told, after doing so, my money will be ba k in my account within 7 days, to my surprise, today is the 15th, this inconveniencing me, it still showing as uncleared.. Please help