XY
Xolile Y
1 reviews | Active since Nov 2017
19 Sept 2023, 09:18
I can't access my money
My card is blocked its a new account I'm stuck I need money I can't access my money due the fica and the stuff they should have told me that before you deposit the money you will need fica this account no they didn't service of absa sucks
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
19 Sept 2023, 11:59Dear Xolile
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply19 Sept 2023, 11:59
Official
Dear Xolile
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Vanessa Crowe
Group Customer Care
XY
Xolile Y's updateReviewer Update
20 Sept 2023, 08:58Good morning Vanessa I truly understand you but my house is dark I got no electricity I need that money asap Mon and Tuesday I didn't go to due to this fiasco please sort this out I need that money by the end of business day.
XY
Xolile Y's update20 Sept 2023, 08:58
Reviewer Update
Good morning Vanessa I truly understand you but my house is dark I got no electricity I need that money asap Mon and Tuesday I didn't go to due to this fiasco please sort this out I need that money by the end of business day.
Absa's replyOfficial
20 Sept 2023, 09:45Dear Xolile
With reference to complaint # C-***9.
I will be sure to follow up today on the progress
I will be sure to follow up today on the progress
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply20 Sept 2023, 09:45
Official
Dear Xolile
With reference to complaint # C-***9.
I will be sure to follow up today on the progress
I will be sure to follow up today on the progress
Kind regards,
Vanessa Crowe
Group Customer Care
XY
Xolile Y's updateReviewer Update
20 Sept 2023, 12:52Good day Vanessa any progress?
XY
Xolile Y's update20 Sept 2023, 12:52
Reviewer Update
Good day Vanessa any progress?
XY
Xolile Y's updateReviewer Update
20 Sept 2023, 12:58I think I should take this matter to Fitch ratings and eKomi or ****ed consumer
XY
Xolile Y's update20 Sept 2023, 12:58
Reviewer Update
I think I should take this matter to Fitch ratings and eKomi or ****ed consumer
Absa's replyOfficial
20 Sept 2023, 14:41Dear Xolile
With reference to complaint # C-***9.
My Turnaround time emailed to you was for 22 Sept '23.
The matter has been escalated as it is unfortunate that the Dept of Home Affairs system is down and the matter is out of our control.
I will keep you updated by email.
My Turnaround time emailed to you was for 22 Sept '23.
The matter has been escalated as it is unfortunate that the Dept of Home Affairs system is down and the matter is out of our control.
I will keep you updated by email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply20 Sept 2023, 14:41
Official
Dear Xolile
With reference to complaint # C-***9.
My Turnaround time emailed to you was for 22 Sept '23.
The matter has been escalated as it is unfortunate that the Dept of Home Affairs system is down and the matter is out of our control.
I will keep you updated by email.
My Turnaround time emailed to you was for 22 Sept '23.
The matter has been escalated as it is unfortunate that the Dept of Home Affairs system is down and the matter is out of our control.
I will keep you updated by email.
Kind regards,
Vanessa Crowe
Group Customer Care