i cannot believe absa, their charges and the peopl

I visited absa Harrison on the 29th to enquire about a 304 charge on my acc, was served by a guy named Thabo who did not understand and instead called a lady to come assist. the lady couldnot fully explain where the charges were from and adv that she will have to get another statement to check, I told her to leave it as why should there be two statements and that I would rather close the acc, rudy without any need to convince me to stay said ok, if you want to close the acc close it. I was directed to the teller who adv that I should make a R23 payment first but I still had R40 to be deducted for a purchase. teller took my contact adv that he will keep track of the acc and call me once the R40 has cleared, till today I await the call. today I visited park station and the service was HORRIBLE I adv teller I need to make a payment and close the acc, teller adv of a R86 charge when I questioned 86 for what he said charges without any remorse of making me understand. the teller was busy chit chatting with his neighbor and I had to wait for the conversation to be done before being served. I've had the acc since 2005/4 and never have I received such a disgusting service at both branches.