I asked one question and there is NO ONE at ABSA that can assist or GUIDE me.

I am a Private Banker, when the new fee structure was published I wrote to Private Banking (as there is no such thing as a 'Private Banker') asking if they could recommend a more affordable package for me. I was sent Brochures ? I then rep**** and requested that they had not answered my question. Due to the festive season I left this. In January I copied my correspondance to the Acton Line they referred it back to Private Banking (obiviously not even reading the simple request) Today I made five calls to their HEAD OFFICE and spoke to five operators and explained my simple request not one could assist they politely put the phone down on me or transferred me to the useless call centre.