I app**** for a free ABSA Business Account and still did not get it for free!

I started a small business and has taken up ABSA on its offer of an account free of no monthly and no additional management fee or recurring charge. I opened an ABSA Business Evolve Core account. I showed the consultant a picture of the advertized account, I told him I want this account, I went to the business department 5 times to open the account. We had to do vetting, then a manual vetting, then the account was still not opened then had to go back to finalize, then my account were still not opened then I transferred money into the account and it came back proofing the account was still not opened. I had to go back and enquire about the account. It were one hell of an account application and that for a sole prop. Then I had to go back and enquire why my absa business debit card were not delivered within 14days, While I were at the bank I asked if they could rather send it to the branch as they does not deliver on their promise I finally got the card a month later at the branch. I also asked for my statements to be send to my email address. I did not receive my statements when I finally downloaded my statement they charged me R13 each witch is ok but I then discovered that I were charged admin fees account fees it all added up to R273 that put the account into a minus and I were charged for that debit as well. I went back to query this 1. they said they will credit it. 2. Time still no credit 3. I spoke to abe section manager he said absa will credit the amounts. He also said they have opend a evolve lite account...witch I did not request as it were not free. As abe he did not want to confirm that it would be free and remain free for more than 6 months.... he said I had to check my statements and there won’t be bank charges. I have app**** for a free account and ABE refuse to confirm this, IF that is the case that you dont deliver on your promise I asked to then rather close the account witch I did not really wanted to do because of all the time and effort spend on this. I just wanted to know that I had a free account at least for a year to start my business. As abe did not want to acknowledge the free account and did not want to say it will be free for the foreseeable future he closed it rather than to confirm the free account.

Is this how you catch customers and think they will stay after this….This is a ****, as the account is still being advertized as free. Vanessa Crowe Case Manager Did do nothing about this complaint. C-***7