I am very disappointed ☹️

Right now I don't think I have words to express my disappointment with service I received from this Branch, from both a consultant by the name Neo and her Branch manager Maritza ,I hope I got the branch manager's name right. I went to this Branch on the 28th of May2020 for the 1st time to go and Lodge a complain after I realized that absa has been charging me a monthly fee on an overdraft I settled in 2014. On Thursday 28 May 2020, I was the last client Neo assist as it was time to close, she then called the call center and spoke to Cindy who was not helpful at all, kept on asking me to produce proof that in 2014 when I settled my overdraft I asked them to cancel the insurance as well, I then asked to explain me why would I pay insurance on an account I settled with an aim of closing it off completely, she just kept quiet and just cancelled the debit order to go off my account. Now Neo struggled with the system to log my complain on the system and promised to call me back the next day, of which she didn't. I only saw a missed call the following week 3rd of June 2020 and when I tried calling the number back there was no answer. I never heard from her until I decided to go back to the branch and asked for the manager, she went to Neo asked her to forward the complain I was asked to write and all the paperwork to her Branch manager who promised to call me back and sort the issue out, she called me on the 11th of June if my memory serves me right explaining to me she is still encountering a problem with system till now..

I no longer want to hear any more stories from absa I want a full refund on the insurance they have been charging me since 2014 on an account I specifically settled with my hard earned cash, my salary goes into my absa account they can clearly how much am struggling financially. If it wasn't for the debit order for this insurance not bouncing I would have never been aware of me paying it. Just because absa's consultant that assisted me in 2014 did not do their job properly I have to b inconvenienced in this manner?? I have been patient enough since May this year to get assistance with my complain, clearly the branch manager is telling herself that just by ignoring me I will eventually go away.. I was never even given a ref number for my complain, but absa is very quick on debiting it's client's account. Imagine during the lockdown a pregnant woman having to run up and down Westgate mall to absa for something that should have been resolved in 2014.. am very disappointed. I would to be refunded in full the money I have been paying for nothing.